Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

If an item is deemed faulty it must be within the first 7 days after purchase. 

To start a return, you can contact us at silquelashacademy@gmail.com.
Please note that returns will need to be sent to the following address:

16 Baggot Rd., Navan Rd, Castleknock (part of Phoenix Park), Dublin, D07 XCX5

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would like to make an exchange on unopened and non used products please use the contact us section

Refunds

We will notify you once we’ve received and reviewed your return, and let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at silquelashacademy@gmail.com.